Cable Forum - View Single Post - £5 20 to 50mb offer

craigmcintosh_2 · 23-02-2011, 19:13

Hi all,

I got sent a letter and leaflet addressed to the house telling me that I could upgrade to 50mb from 20mb for £5/month. I called Virgin to take advantage of this offer and they said I wasnt eligable because I already get discounts.

It does not state anything about existing discount in the terms and conditions in the letter / contained leaflet. Surely there must be something illegal about them sending you an offer, then saying your not eligable when you call to claim it?

Ive put in an offical complaint after having to speak to 2 managers, but I doubt it will go anywhere. Has anyone else experienced this?

23-02-2011, 19:13	#1
craigmcintosh_2 Inactive Join Date: Jun 2005 Location: Glasgow Age: 37 Services: 100MB Broadband XL TV XL Phone Premier Sim Only Mobile Posts: 13	£5 20 to 50mb offer - Virgin Refuses Hi all, I got sent a letter and leaflet addressed to the house telling me that I could upgrade to 50mb from 20mb for £5/month. I called Virgin to take advantage of this offer and they said I wasnt eligable because I already get discounts. It does not state anything about existing discount in the terms and conditions in the letter / contained leaflet. Surely there must be something illegal about them sending you an offer, then saying your not eligable when you call to claim it? Ive put in an offical complaint after having to speak to 2 managers, but I doubt it will go anywhere. Has anyone else experienced this?