Quote:
Originally Posted by craigj2k11
when does http://community.virginmedia.com/ get read
my thread on there still hasnt been answered. should I bump it or what, how long does it take for them to reply?
also, can i ring up about ping and jitter, or would it be more use telling next doors cat? |
hahahahaha ... On most occasions, Virgin Media's broadband customer service (excluding the Be Cogent centre in Scotland) is as much use as a paper umbrella in a hurricane mate. Especially the Indian call centre. If it weren't for them being the only viable provider of fibre broadband for me I'd be in about another provider like a tramp eating chips.
When I get through to Be Cogent in Scotland, they usually try hard to help me and I get the feeling from their tone, that they are being monitored a bit more closely and genuinely care. Although no call centre’s perfect, so make your own mind up.
When I get through to England I found it’s my Donald Duck on weather I get a good knowledgeable member of staff or not.
When I get through to India. I’ve learned to hang up and try again. Usually the next day as during the day I’ve found I’m more likely to get through to the UK… When dealing with India I end up going off the phone more frustrated with the problem than when I started. For example, when I called up about a speed issue previously, they advised something was wrong with my modem and sent me another. It came, I activated it and the problem was still there. I didn’t have time to talk about the issue at that moment in time, so I called later that night…. Got India again. They told me the levels were wrong on my modem again and said unfortunately I have received a bad modem. I said to them, it’s brand new… how can it be faulty the same as the other one. It’s obviously something wrong on the network. “Oh no sir, it’s a problem with this modem, I will need to send another”. So I got the 2nd modem (at this point I now had 3 modems in total, the original and the two they sent). I called up and activated it, problem was still there… they transferred me through to Be Cogent and they told me straight away “the Indian centre was wrong to send out the two modems… the issue is with your UBR, it’s being upgraded to Docsis 3.0” and this is causing a temporary drop in speed due to the work being carried out.”. Sure enough he problem was gone the following afternoon.
Basically, if you don't think your problems getting dealt with effectively when you call them, then I would say the phone should accidentally disconnect and you would have to call again on 150 at their expense till you get someone who does move things forward. I find this works for me just fine ;-)
Rant over, my blood boils with them sometimes hahaha…