[steveg]

I've had problems with my system (Leeds 17) since February 5th - I know this as it was the day my father passed away, and I really needed the internet to A) let some people know, and B) research some of the things I needed to do. Helplines were useless, especially the Indian call centre which blatantly lied to me. On the Monday an engineer came out and changed our equipment to a superhub, which still would not "latch on", but he left it telling me it would in about 20 minutes, it did, but in about 3 hours to be accurate.

Then, last week, the system went down again and a call was made and an engineer booked, next day the system worked fine again - engineer cancelled.

Sunday night 2 days ago, off it goes again for no reason, engineer booked for Wednesday evening. On returning home from work on Monday, Broadband is working again! Engineer NOT cancelled as there is something wrong and I want it fixed. I am paying around £100 per month for my package, nearly half of it for XXL broadband. I want what I pay for

Rant over (thanks for letting me get it off my chest)

Yes, there has also been some challenges in LS17 on 30Mb and above systems

Steve