Cable Forum - View Single Post - superhub ties you into new 12 month contract

Dave9946 · 21-02-2011, 23:23

Ah, forgot about this thread lol. But something I'm wandering about with reguards to records that are and are not kept.

So if a person phones virgin up asks agout an upgrade and an upgrade is done and they insinst at no point where they told that in having the upgrade done that it would be reguarded as a new contract (and I'm not talking in my case but in general). And if in fact they even asked about it and was told that it is not a new contract and the person on the phone confirms this. Then is this also not a legally binding agreement between to parties?.

Also in then a few months down the road there is issues and a custmer wants to change there package again on the understanding they can because they are not in contract, (and received nothing soon after an upgrade to suggest they are) to be told you cant becasue you are there starts a dispute right.

As said calls are not recorded even when they probably should for legal purposes if it's with reguards to a contractual matter in case of future dispute and evidence to support both sides is needed.

Reguardless of what virgins policy is and all that, under a court of law if all virgin media have to go on is information in a screen, have have no record of any call where any agreement was made by call. If they have deleted that call then they have deleted record of contractual agreement that they probably need to keep. So legally I'd be very surprised if only a record on a screen is binding when virgin delete all the customers side of any call which may be the only proof of what a customer has agreed to.

With nothing but a line or 2 on a computer screen to go on to say that each such dispute would be on a case by case basis and be investigated sounds like cloak and daggers as there is no way a call centre staff member will recall word for word what was said to and from customers many weeks or months ago, the same for installers. So how would any investigation be made, can we even have an example of how they work?.

If the only record being the call is not recorded, stored\deleted then there is no record to any customer agreeing to any new contract as virgin are admitting that they have deleted all records except what a call centre staff member who may be so busy to make mistakes has put on a system.

Sorry for that hope it makes sence to some having the same thought as me lol.

21-02-2011, 23:23	#58
Dave9946 Inactive Join Date: Mar 2008 Posts: 352	Re: superhub ties you into new 12 month contract Ah, forgot about this thread lol. But something I'm wandering about with reguards to records that are and are not kept. So if a person phones virgin up asks agout an upgrade and an upgrade is done and they insinst at no point where they told that in having the upgrade done that it would be reguarded as a new contract (and I'm not talking in my case but in general). And if in fact they even asked about it and was told that it is not a new contract and the person on the phone confirms this. Then is this also not a legally binding agreement between to parties?. Also in then a few months down the road there is issues and a custmer wants to change there package again on the understanding they can because they are not in contract, (and received nothing soon after an upgrade to suggest they are) to be told you cant becasue you are there starts a dispute right. As said calls are not recorded even when they probably should for legal purposes if it's with reguards to a contractual matter in case of future dispute and evidence to support both sides is needed. Reguardless of what virgins policy is and all that, under a court of law if all virgin media have to go on is information in a screen, have have no record of any call where any agreement was made by call. If they have deleted that call then they have deleted record of contractual agreement that they probably need to keep. So legally I'd be very surprised if only a record on a screen is binding when virgin delete all the customers side of any call which may be the only proof of what a customer has agreed to. With nothing but a line or 2 on a computer screen to go on to say that each such dispute would be on a case by case basis and be investigated sounds like cloak and daggers as there is no way a call centre staff member will recall word for word what was said to and from customers many weeks or months ago, the same for installers. So how would any investigation be made, can we even have an example of how they work?. If the only record being the call is not recorded, stored\deleted then there is no record to any customer agreeing to any new contract as virgin are admitting that they have deleted all records except what a call centre staff member who may be so busy to make mistakes has put on a system. Sorry for that hope it makes sence to some having the same thought as me lol.