Cable Forum - View Single Post - Extremely slow speed for 6 months

Daniel Kaplansky · 20-02-2011, 14:46

Thank you for the quick reply!

Yes, sorry I forgot to mention that we connect both via cable and wireless and it hasn't made a difference.

I did the speed test just now on that site and it was even worse - 1966 kbps

I will phone them up Monday again and try the thinking of leaving us option.

Its shocking to me how even when I speak to a manager all they can say is "There is something wrong with your computer. What do you want me to do about it? Goodbye"
this is customer service?

20-02-2011, 14:46	#4
Daniel Kaplansky Inactive Join Date: Feb 2011 Posts: 2	Re: Extremely slow speed for 6 months - virgin has been extremely unhelpful Thank you for the quick reply! Yes, sorry I forgot to mention that we connect both via cable and wireless and it hasn't made a difference. I did the speed test just now on that site and it was even worse - 1966 kbps I will phone them up Monday again and try the thinking of leaving us option. Its shocking to me how even when I speak to a manager all they can say is "There is something wrong with your computer. What do you want me to do about it? Goodbye" this is customer service?