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StevenJohnson · 20-02-2011, 13:57

I've had this Superhub installed over a week now and never in my entire life of owning such a device have I had to mess around with Wireless settings so much.

I was previously using a Motorola Surfboard SB5100 Modem and a DIR-655 Router on a 10mb connection which I had no problems with. I bought the DIR-655 about a year ago and once I set it up, that was it... never had to mess with it again! but this Superhub is a different story all together.

I upgraded from my 10mb connection to the 30mb and was told I had to use the Superhub. The Superhub has been placed in exactly the same location as my old Modem and Router and the wireless signal is terrible. I used to get at least 90%+ signal from my DIR-655, but the best I get from the Superhub is 50%+ and rarely gets above 60%. I've used all available channels but still never get above 60%. When you talk with Virgin Media it's like talking with a Robot.. they say the same thing over and over and really don't listen to what you are telling them. It frustrates me when they blame the layout of your house... "Look! The Superhub is in the same location of my previously working router, I haven't changed the layout of my house at all...."

They even tried telling me to use my old Router with the new Hub... "WHY?" they might as well be telling me that they know the wireless on the Superhub is naff.. I shouldn't have to mess around like this.

You only have to look on the VM Forums to know that something isn't right with the Superhub, but yet again VM seem oblivious and carry on business as normal.

20-02-2011, 13:57	#1
StevenJohnson Inactive Join Date: Mar 2006 Location: UK Posts: 87	Not so Superhub I've had this Superhub installed over a week now and never in my entire life of owning such a device have I had to mess around with Wireless settings so much. I was previously using a Motorola Surfboard SB5100 Modem and a DIR-655 Router on a 10mb connection which I had no problems with. I bought the DIR-655 about a year ago and once I set it up, that was it... never had to mess with it again! but this Superhub is a different story all together. I upgraded from my 10mb connection to the 30mb and was told I had to use the Superhub. The Superhub has been placed in exactly the same location as my old Modem and Router and the wireless signal is terrible. I used to get at least 90%+ signal from my DIR-655, but the best I get from the Superhub is 50%+ and rarely gets above 60%. I've used all available channels but still never get above 60%. When you talk with Virgin Media it's like talking with a Robot.. they say the same thing over and over and really don't listen to what you are telling them. It frustrates me when they blame the layout of your house... "Look! The Superhub is in the same location of my previously working router, I haven't changed the layout of my house at all...." They even tried telling me to use my old Router with the new Hub... "WHY?" they might as well be telling me that they know the wireless on the Superhub is naff.. I shouldn't have to mess around like this. You only have to look on the VM Forums to know that something isn't right with the Superhub, but yet again VM seem oblivious and carry on business as normal.