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Originally Posted by qasdfdsaq
You have not stated how you do the test or what browser you are using. I've already told you these are major factors that wildly affect the results. I've already told you certain versions of Firefox works, IE doesn't. But again you seem to be in complete denial of the facts and just be rambling on about "it works for me it must work for everyone".
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The test works for the majority and it is the test that we must use and as you may have read even Ignitionet has told you how it works and I respect his knowledge of our systems over virtually anyone else on this forum.
Quote:
Originally Posted by qasdfdsaq
You're continuing to advocate a test that has been scientifically proven to be absolute rubbish and in complete denial of the facts because "it works for you".
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By you I think not.
Quote:
Originally Posted by qasdfdsaq
Or you ring in with a speed issue, your flawed test says I'm getting 50mbps when I'm actually getting 20, you deny there's a speed issue, and the customer hangs up disappointed after being lied to.
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If they have an issue it will flag up on my systems and the speedtest is not the only tool at my disposal.
Quote:
Originally Posted by qasdfdsaq
The test quoted is rubbish, and (I would hope) you have sufficient free will and brain power of your own to interpret speed test results yourself. If speed tests suggest a problem, you can ask second line to confirm. Telling a customer to perform this flawed and inaccurate test accomplishes nothing, other than deceiving them to get them off the phone and hiding the problem.
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As already stated 2nd line require large files to be downloaded so they can check the uBR while they are running, did you miss that bit.
Also the is little point in just getting a customer off the phone as that just causes a repeat.