Quote:
Originally Posted by qasdfdsaq
Now you've had two people clearly prove you wrong with evidence, I think you're the one who needs to rethink how the test works.
They will not balance out as they will be run over different times, which are not completely overlapping. Time is completely relevant.
I like how you've completely ignored how I've already explained this and shown you it in practice.
|
Then why do they balance out when running at the same time on mine and most other machines and the test is fairly similar in results to most other test out there and as I said earlier when we involve 2nd line they request you to run these files so they can check on the uBR.
Remember I have not set these tests, they are set by our IT department because they know exactly what to expect from this test and if you or anyone else feels it is incorrect then you need to take it up with them.
So as it stands you ring in with a speed issue, we run Gamefiles and ascertain you are running slow, we contact 2nd line and they have us get you to run some more files.
They logon to your uBR and check your download and upload plus available bandwidth, they then inform us of the result, if the is an issue they advise us of what needs to be done such as raising it as an area fault or booking an engineer sometimes with a request to call 2nd line while on site.
The is little point in arguing how a company checks its customers speed because that is the process we must use, if you refuse to download any files then the is little we can do to help as we cannot book an engineer without evidence.