[RamJet]

I had some probs with connectivity on 10Gb

call center suggested the direct connection - worked fine if you did this

my wireless router was also 'unsupported'

now I've got a supported one probs all seem to have gone away

also might be a good idea to change the wireless router IP address from 192.168.0.1 if that's the default to 192.168.1.1