I upgraded to Broadband XL (30).
The email inviting me to upgrade clearly says:
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SERVICES AVAILABLE IN VIRGIN MEDIA CABLED STREETS ONLY. Subject to network capacity. 12 month minimum term contract. If you cancel during the minimum contract term you will incur an early disconnection fee. Speed upgrades open to customers on standard pricing. Customers on non-standard pricing (such as loyalty discounts) must move to standard pricing to be eligible for upgrade.
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The email confirmation I received said:
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By taking another service your new 12 months contract covers all the services that make up your bundle offer at the new monthly charge we've agreed. Your new charges will start from your next bill. And just so you know, all the other terms and conditions of your original contract stay exactly the same.
If you decide to change your mind within the first 7 days, simply fill in and return the 'Right to Cancel' form tucked away with your letter coming in the post and you can return to the way things were before. Your new additional service is also covered by our 28 day money back guarantee, so it you're not entirely satisfied with your new service, just give us a call. Not that we think you'll want to, of course!
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The letter I received said:
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If you decide to change your mind within the first 7 days, simply fill in and return the 'Right to cancel' letter tucked away with this letter. If you've added this as a new service, that service is also covered by our 287 day Money Back Guarantee**...
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