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Originally Posted by Gogogo
Perhaps you would care to name one large corporation which actually does care about long serving customers?
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Just the one? ASDA, Carole Nash (not large corporation but a market leader) Direct Line, Kwik-Fit, Play.com, Firebox.com and, closer to telecomms home, Orange. You want more? I think ypou'll find many, many companies do care about long serving customers because it's cheaper to retain (and exploit commercial opportunities through cross marketing) than recruit custom.
If my point is still not getting across try comparing NTL's CS with other providers at
http://www.adslguide.org.uk/isps/compare.asp I just selected five other providers against NTL and you'll never guess what, NTL came bottom for CS for every one of the past six months.
I guess this one's going to run and run but as has been pointed out, we seem to be going in circles.
Cheers all.