mmmh.... got my 50Mb upgrade today at 2:30ish.
Two minutes it took;
.... Grabbed the modem, replaced with superhub, connected to my PC and scarpered !
No network connection.... access denied.... for a good hour.
Phoned support and they kindly tried to get hold of the installation engineer to come back.... couldn't get hold of him so it was allegedly left with the engineers manager to get the engineer to call me to return....
Did he call back? What do you think.
Finally,... how, I don't know,... got a connection locked (although any change in router settings reset the hub losing network for another 1/2 hr a time.)
ended up with a 'stable' connection around 6ish.
.... took me till now to get all my network points changed over from my previous router settings.
My music server was locked to ip addresses that were previously assigned by my original router.... luckily had a laptop that hadn't been changed that I could connect via old router to 'unlock' my music server.
would have been so much simpler if the superub let me change its ip address/range to that of my old router.... but oh no...'computer sez no'
So, to my point (by way of a rant about shoddy installation staff
) if my TiVo install is anything like that, it's a bloomin good job I have previous experience of TiVo.
---------- Post added at 00:14 ---------- Previous post was at 00:08 ----------
Quote:
At Virgin Media, our customers come first. That’s why we’d like to offer you the chance to order your TiVo service before it goes on sale to the rest of the Great British public which we expect to be in April. What’s more, we’ll make sure you’re first in the queue to have your service installed, with priority installation, just for Virgin Media customers.
........... We’ll be in touch around the end of March !!!!!!!!!!
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Priority, eh?
I've got to call the TiVo team tomorrow to book my install.
I've just got a funny feeling that all isn't going to go to plan
