Quote:
Originally Posted by BenMcr
<snip> ...until the investigation was completed. If it was found that the agent hadn't done all they were legally required to do...<snip>
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Quote:
Originally Posted by Masque
Calls are not recorded except for training and quality purposes which is normally 2 calls per month per agent.
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Just curious. How do VM manage to investigate what an agent did or didn't do or say, if they don't keep a record? Or even what a customer did or didn't say? As it might be a contract issue that ends up in court, they surely need evidence that meets a legal standard of proof?