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Originally Posted by BenMcr
See I'm not so sure on that. Personally I think that there is concentration of issues that happens with the SuperHub that doesn't with the previously issued routers.
If you type in DIR-615 into Google, then you are likely to hit other sites and information about an issue you may have i.e. the overall userbase to resolve queries is global
However type in SuperHub or VMDG480 and you are only going to hit a Virgin related site (here/Digital Spy/Community Forums etc), so of course you are going to see 'more' complaints than you would do otherwise.
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You may be right about the concentration of issues, it's going to be impossible to tell via standard searches though. The different revisions of the DIR-615 (A,B,C,D, etc.) were completely different hardware platforms and AFAIK the D revision was the one offered by VM and only by VM, might as well have been custom designed. The firmware, and any problems with the firmware would have been specific only to VM customers.
Anyhow the issue is not giving customers the choice when they quite clearly could. The Superhub isn't quite mature enough yet to satisfy everyone, and until it is, people who want a standalone modem should be given the choice to use one (and support their own router themselves).
There is simply no reason to force it onto everyone
right now. Maybe in 12 months time when it actually becomes neccessary for 100mbit services, but until then...
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I'm well aware of how the service is delivered now. The reason the SuperHub is issued is so that Virgin have the ability to alter how it is delivered in the future without the hassle (and cost) of writing to some customers to swap equipment at a later stage (as they've had to do for the upstream increase).
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Good, I would have been concerned if you weren't. But as far as your post goes, it is simply not neccessary
right now. A customer would not experience degraded service by being given a 50mb modem, nor would the network be disproportionately loaded. People however *are* suffering right now due to the shortcomings of the Superhub, and for no good technical reason.