Quote:
Originally Posted by Dave9946
So as far as I'm concerned we have no new contract or we have a contract that legally has no valadity if such contracts were challenged. You may work for VM but if you check with the legal department I'm pretty sure in such cases the right of law is on the comsumers side with these matters.
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I think Ben has already answered this as I left it to him as that his more his area.
Calls are not recorded except for training and quality purposes which is normally 2 calls per month per agent.