Cable Forum - View Single Post - superhub ties you into new 12 month contract

Dave9946 · 16-02-2011, 13:43

Yes but either it is or it is'nt a new contract in such cases. Your saying 1 thing others are saying something else. We in our case were told it's not a new contract at only at that point did we agree to the price quoted by retentions. And at no point since have we been informed that it is a new contract. As if it was mentioned prior to the price quoted by retentions that it was a new contract we would never have taken the deal as new customers get a far better deal at half price for 6 months reguradless of it being an 18 month contract over a 12 month one.

If we were lied to (and assuming the calls are stored we can prove this) upon changing our package then reguardless of what a company says I'm pretty sure there are laws to protect the consumer against misselling like this. There are countless examples of such misselling on other sites on a similar basis like may be the case here with mobile phone contracts were legally the quoted deal has to be honoured or cancelled reguardless of any mentioned cooling off period.

So as far as I'm concerned we have no new contract or we have a contract that legally has no valadity if such contracts were challenged. You may work for VM but if you check with the legal department I'm pretty sure in such cases the right of law is on the comsumers side with these matters.

16-02-2011, 13:43	#42
Dave9946 Inactive Join Date: Mar 2008 Posts: 352	Re: superhub ties you into new 12 month contract Yes but either it is or it is'nt a new contract in such cases. Your saying 1 thing others are saying something else. We in our case were told it's not a new contract at only at that point did we agree to the price quoted by retentions. And at no point since have we been informed that it is a new contract. As if it was mentioned prior to the price quoted by retentions that it was a new contract we would never have taken the deal as new customers get a far better deal at half price for 6 months reguradless of it being an 18 month contract over a 12 month one. If we were lied to (and assuming the calls are stored we can prove this) upon changing our package then reguardless of what a company says I'm pretty sure there are laws to protect the consumer against misselling like this. There are countless examples of such misselling on other sites on a similar basis like may be the case here with mobile phone contracts were legally the quoted deal has to be honoured or cancelled reguardless of any mentioned cooling off period. So as far as I'm concerned we have no new contract or we have a contract that legally has no valadity if such contracts were challenged. You may work for VM but if you check with the legal department I'm pretty sure in such cases the right of law is on the comsumers side with these matters.