Cable Forum - View Single Post - superhub ties you into new 12 month contract

Dave9946 · 16-02-2011, 11:17

Hmm, an interesting read this 1. We upgraded to 50mb a couple of weeks ago now and very happy with the service ans for that sake alone I cant see us even thinking about wanting to cancel anything in the next 12 months. But in saying that I do recall the chat I had with with the retentions department.

We moved from a deal (double unlimited?) that we had been on for what, 2 1/2 years. Anyways the deal we got was for just the 50mb net and a phoneline with free weekend calls (the tv is retained free because it only has freeview channels anyways). We werequoted and being charged the standard price of £38.24pm (I think lol). But I asked at it was confirmed NO IT IS NOT A NEW CONTRACT. This would be on record by retentions and assumingly they are better qualafied to know these matters better than most departments?.

I'd say in our (and similar cases) cases it is correct and there is no new standing contract as it was said otherwise by retentions and never had a letter saying otherwise. Also as if it was reguarded as a new contract I'd have thought we would have been entitled to the first 6 months half price deal like all new contracts are at the moment.

16-02-2011, 11:17	#40
Dave9946 Inactive Join Date: Mar 2008 Posts: 352	Re: superhub ties you into new 12 month contract Hmm, an interesting read this 1. We upgraded to 50mb a couple of weeks ago now and very happy with the service ans for that sake alone I cant see us even thinking about wanting to cancel anything in the next 12 months. But in saying that I do recall the chat I had with with the retentions department. We moved from a deal (double unlimited?) that we had been on for what, 2 1/2 years. Anyways the deal we got was for just the 50mb net and a phoneline with free weekend calls (the tv is retained free because it only has freeview channels anyways). We werequoted and being charged the standard price of £38.24pm (I think lol). But I asked at it was confirmed NO IT IS NOT A NEW CONTRACT. This would be on record by retentions and assumingly they are better qualafied to know these matters better than most departments?. I'd say in our (and similar cases) cases it is correct and there is no new standing contract as it was said otherwise by retentions and never had a letter saying otherwise. Also as if it was reguarded as a new contract I'd have thought we would have been entitled to the first 6 months half price deal like all new contracts are at the moment.