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ntl.wotcha · 16-02-2011, 10:53

I have just had a chat with VM about my install and wondering if someone can confirm my understanding of a billing issue.

I currently have a V+ and a Samsung V box. We pay £15 for the additional box but get a 9.40 discount applied. When the VM called about the Tivo install, I asked that the Tivo is installed in place of the V+ and the V+ replace the Samsung Vbox. This wasn't a problem.

Now the wife is worried that the V+ box is a bit too damn noisy for a bedroom so I called them up and asked if they could just take away with the V+ box and give us a VHD box as a replacement for the samsung vbox.

Basically, seems that even though the V+ is more capable than a VHD box, I'd still have to pay for the new box. That's a bit disappointing, but the bit that worried me was that she said if the V+ was taken away then the additional box discount would go too. So I'd end up paying £15 a month for the additional box.

That seems a bit odd to me, or maybe I've misunderstood ?

16-02-2011, 10:53	#2352
ntl.wotcha Inactive Join Date: May 2004 Posts: 308	Re: TiVo I have just had a chat with VM about my install and wondering if someone can confirm my understanding of a billing issue. I currently have a V+ and a Samsung V box. We pay £15 for the additional box but get a 9.40 discount applied. When the VM called about the Tivo install, I asked that the Tivo is installed in place of the V+ and the V+ replace the Samsung Vbox. This wasn't a problem. Now the wife is worried that the V+ box is a bit too damn noisy for a bedroom so I called them up and asked if they could just take away with the V+ box and give us a VHD box as a replacement for the samsung vbox. Basically, seems that even though the V+ is more capable than a VHD box, I'd still have to pay for the new box. That's a bit disappointing, but the bit that worried me was that she said if the V+ was taken away then the additional box discount would go too. So I'd end up paying £15 a month for the additional box. That seems a bit odd to me, or maybe I've misunderstood ?