Cable Forum - View Single Post - VM finally post news on bridge mode

adduxi · 16-02-2011, 07:57

@ qasdfdsaq - I've had this same discussion with BenMcr over on the VM forums, and it was explained there is a Commercial implication with this as well. If VM can get thier hardware base down to a single product, i.e. the 'Super'hub(sic), then the cost savings on training Helpdesk etc. are huge.
At present, there are various CM's and users own routers to be 'assisted', and this must be a big overhead in support costs, and like any other business VM are always striving to cut costs.

VM was never going to be happy supplying both CM and Router to customers, as to the average joe, it's too complicated. By sending a single plug and go unit, they save a lot of grief, get good Customer feedback, and easier an Helpdesk life.

Don't get me wrong, I would love nothing better than a good quality stand alone modem, and dump the Shub. However reading between the lines in various forum threads, I think, this will never happen. The firmware bridge mode is just an attempt to placate the 'few people' who want to supply their own hardware on the LAN side.

16-02-2011, 07:57	#33
adduxi cf.addict Join Date: Mar 2007 Posts: 427	Re: VM finally post news on bridge mode - superhub @ qasdfdsaq - I've had this same discussion with BenMcr over on the VM forums, and it was explained there is a Commercial implication with this as well. If VM can get thier hardware base down to a single product, i.e. the 'Super'hub(sic), then the cost savings on training Helpdesk etc. are huge. At present, there are various CM's and users own routers to be 'assisted', and this must be a big overhead in support costs, and like any other business VM are always striving to cut costs. VM was never going to be happy supplying both CM and Router to customers, as to the average joe, it's too complicated. By sending a single plug and go unit, they save a lot of grief, get good Customer feedback, and easier an Helpdesk life. Don't get me wrong, I would love nothing better than a good quality stand alone modem, and dump the Shub. However reading between the lines in various forum threads, I think, this will never happen. The firmware bridge mode is just an attempt to placate the 'few people' who want to supply their own hardware on the LAN side.