Cable Forum - View Single Post

Peter_ · 15-02-2011, 18:02

The hub is only 20Mb capable and will not run on 30Mb and above.

As such though you have received the correct device for 20Mb as many customers run them on 20Mb, I know that is not what you want to hear though.

If their records show that a Superhub was ordered then they must send out the correct equipment as listed in the original order.

I would ring back on 150 from a Virginmedia phone line or 0845 454 1111 from any other phone and choose the option "Thinking of leaving us" and speak to Customer Relations over this issue.

15-02-2011, 18:02	#2
Peter_ Permanently Banned Join Date: Jan 2009 Location: In a world of no buffering!! Services: Samsung V+ XL TV XL Phone 30Mb Superhub Samsung Galaxy 3 32GB sd card In a world of no buffering! Posts: 20,915	Re: Sent wrong hub. What to do next. The hub is only 20Mb capable and will not run on 30Mb and above. As such though you have received the correct device for 20Mb as many customers run them on 20Mb, I know that is not what you want to hear though. If their records show that a Superhub was ordered then they must send out the correct equipment as listed in the original order. I would ring back on 150 from a Virginmedia phone line or 0845 454 1111 from any other phone and choose the option "Thinking of leaving us" and speak to Customer Relations over this issue.