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pingpong · 15-02-2011, 17:55

I recently upgraded my broadband from 10mb to 20mb and clearly read I would be receiving the Superhub. After three weeks of chasing up, got a delivery today, opened it up to find it's not the superhub but the media hub. Rang CS and told them I received the media hub and not the superhub. They said there records show I got the superhub , told them this wasn't correct I got the media hub. After 5 mins of arguing on the phone they told me its ok the media hub will work for up to 50mb. For me that's not the point the point is I want what was advertised. Can anyone advise on how to get the superhub as advertised when i upgraded. I was thinking of upgrading to 100mb but this has put me off.

15-02-2011, 17:55	#1
pingpong Inactive Join Date: Feb 2011 Posts: 1	Sent wrong hub. What to do next. I recently upgraded my broadband from 10mb to 20mb and clearly read I would be receiving the Superhub. After three weeks of chasing up, got a delivery today, opened it up to find it's not the superhub but the media hub. Rang CS and told them I received the media hub and not the superhub. They said there records show I got the superhub , told them this wasn't correct I got the media hub. After 5 mins of arguing on the phone they told me its ok the media hub will work for up to 50mb. For me that's not the point the point is I want what was advertised. Can anyone advise on how to get the superhub as advertised when i upgraded. I was thinking of upgrading to 100mb but this has put me off.