Quote:
Originally Posted by Rattus
Not arguing here but should we not expect good service to be the norm? In other words take it for granted?
Personally i think people shout about bad service, but they also remember good service, they just don't make a fuss about it.
If i go into a restaurant i don't rejoice when the waiter doesn't throw my food down my back. I just expect him not to do that.
|
Well when you go to a restaurant you reward good service with a tip and a thank you.If it's bad you don't tip and hopefully you complain.
On the few occasions when I and other VM customers have come here and applauded service that was excellent and above and beyond the expected it doesn't take long for someone to appear and pull the thread down back into a diatribe against VM.
The way to keep a service and the workers of a company at the top of their game is to shout about bad service certainly.However the old saying of you catch more flies with sugar than vinegar holds.To maintain good service does need for customers to actually say a thank you and to commend when a worker does more than the basics to help a customer.
The stick AND the carrot works better than just the stick.
