Quote:
Originally Posted by Digital Fanatic
People usually remember bad service, but good service is often taken for granted.
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Not arguing here but should we not expect good service to be the norm? In other words take it for granted?
Personally i think people shout about bad service, but they also remember good service, they just don't make a fuss about it.
If i go into a restaurant i don't rejoice when the waiter doesn't throw my food down my back. I just expect him not to do that.