Right, and as I've already said multiple times now, if he wasn't informed as Virgin is legally required to do, that a new contract would start, then he has grounds to dispute the contract.
Quote:
Originally Posted by BenMcr
Remember that the Virgin employee should also be making the customer away before they enter the contract, that that is what they are doing and give them the opportunity to decline before doing so.
Again, if someone says that hasn't happened, then an investigation would be made.
---------- Post added at 17:55 ---------- Previous post was at 17:54 ----------
Never said, it was. But saying on the phone 'I never got it' isn't proof that you didn't. If there is dispute then it would have to be investigated.
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However it wouldn't just be cancelled without investigation. What would likely happen is that the account would be closed and EDFs charged until the investigation was completed. If it was found that the agent hadn't done all they were legally required to do the EDFs would likely be waived