Quote:
Originally Posted by vanman
thats fine but what if you dont know the Distance Selling Regulations law
should it be law for V.M to put that in the the T&C.
or not
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Virgin include information about the Right to Cancel
everytime they sent out written confirmation of a contract.
That is the law, and is seperate to the Terms and Conditions of service which govern the day to day agreement between Virgin Media and the customer.
---------- Post added at 17:54 ---------- Previous post was at 17:51 ----------
Remember that the Virgin employee should also be making the customer away before they enter the contract, that that is what they are doing and give them the opportunity to decline before doing so.
Again, if someone says that hasn't happened, then an investigation would be made.
---------- Post added at 17:55 ---------- Previous post was at 17:54 ----------
Quote:
Originally Posted by vanman
logging it on a computer is no proof that the customer recived it
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Never said, it was. But saying on the phone 'I never got it' isn't proof that you didn't. If there is dispute then it would have to be investigated.