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Originally Posted by vanman
but were is the T&C about the Right to cancel 7 working days for upgrades
as it can not be proved that the customer received the letter.
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That would be the law. Distance Selling Regulations for new contracts.
http://www.oft.gov.uk/about-the-oft/...g-regulations/
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The key features of the regulations are:
- you must give consumers clear information including details of the goods or services offered, delivery arrangements and payment, the supplier's details and the consumer's cancellation right before they buy (known as prior information)
- you must also provide this information in writing
- the consumer has a cooling-off period of seven working days.
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If you want to dispute whether you got the written confirmation or not you can do so, but as you cannot prove on a phone call that you didn't receive any written confirmation, then it would have to be raised as a complaint.
The computer system also logs everytime written confirmation of a new contract term have been sent out