[BenMcr]

This is what I'm guessing the letter says:

We're pretty sure you'll be over the mood with your Virgin Media services! But if you decide to change your mind within the first 7 working days, simply fill in and return the "Right to cancel" letter tucked away with this letter and you can return to the way things were before. If you've added a new service, that new service is also covered by our 28 day money back guarantee, so if you wanted to go back to the way things were, that's no problem. Not that we think you'll want to of course!

This is the paragraph that is included in the letter sent to customers changing their existing services, which at the same time recontracts services

---------- Post added at 17:21 ---------- Previous post was at 17:16 ----------

Originally Posted by vanman

no disrespect ben but is there a written document regarding upgrades to back what you are saying.
i did see the T&C on the upgrade page but that only refers to XXL as far as i can tell

http://shop.virginmedia.com/broadband/up-to-30mb.html

Free Virgin Media Superhub for 30Mb, 50Mb and 100Mb: Available to all new broadband customers taking our 30Mb, 50Mb or 100Mb broadband services, and to existing customers upgrading to 30Mb, 50Mb and 100Mb broadband (subject to status and credit checks). Superhub provided free while you are a subscriber. £30 activation fee and new 12-month term applies to upgrades to 30Mb.

---------- Post added at 17:25 ---------- Previous post was at 17:21 ----------

Also

http://shop.virginmedia.com/the-lega...tml#complaints

the minimum period that you must keep a service, starting from the service start date or such other minimum period as you have agreed with us. For example, unless you are told otherwise by us, you must keep the phone service, the television service and the broadband service for 12 months from the service start date in each case and, in the case of other services (including but not limited to premium television services, which period you will be notified of by Virgin Media Entertainment), for at least 30 days. We may change the minimum period for any service but this will not affect you if you have already subscribed to that service.