Quote:
Originally Posted by Marcus125
Virginmedia certainly seem to operate in a crazy way.
The first people to get Tivo weren't even Virginmedia customers they were S1 Tivo users in there network areas.
Then they give "there best 1000" customers free Tivo boxes with free install and free lifetime Tivo subs.
What keeps companies like sky/VM going is there "bread an butter" customers. The people who cant afford the best of everything but are loyal and pay regualrly and ontime.
Virgin have just completely alienated the "bread and butter" ignore them an kept them in the dark. I bet Virginmedia have a lot more middle tear customers the top tear.
No matter how loyal you feel to VM you have to addmit this Tivo launch has been a complete disaster.
|
As I have tried to point out before this still isn't a full launch. They are going for the biggest paying customers first to start off with, and then once there is a full launch TiVo will be available to all customers and also new customers will be able to sign up. VM haven't left anyone in the dark or alienated anyone at all.