Quote:
Originally Posted by jordyGFC
i had 20 went to 30 then 50 and both times a got a letter saying i had 28 days to cancel and both times i was told on the phone i had 28 days...
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http://shop.virginmedia.com/money-back-guarantee.html
Money back guarantee: The 28-day money back guarantee is available for new customers and existing customers taking a new service.
Normal broadband upgrades are not counted as a new service, however 50Mbit I would think is due to the engineer install
Upgrading would normally only count as 7 working days as per Distance Selling Regulations