Quote:
Originally Posted by Marcus125
Virginmedia certainly seem to operate in a crazy way.
The first people to get Tivo weren't even Virginmedia customers they were S1 Tivo users in there network areas.
Then they give "there best 1000" customers free Tivo boxes with free install and free lifetime Tivo subs.
What keeps companies like sky/VM going is there "bread an butter" customers. The people who cant afford the best of everything but are loyal and pay regualrly and ontime.
Virgin have just completely alienated the "bread and butter" ignore them an kept them in the dark. I bet Virginmedia have a lot more middle tear customers the top tear.
No matter how loyal you feel to VM you have to addmit this Tivo launch has been a complete disaster.
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The reason that the S1 customers got offered TIVO first was due to contractual obligations, but i have to agree with that the rollout could have been planned a bit better.
We are only the customers who are allowed to complain about it but we are not able to change anything so what is the point of having a rant about it.