Quote:
Originally Posted by Marcus125
She said she can't comment on that and the sales guy should not of said that. She also said had a record of the call ,so I said as you have time and date get a recording..SHE SAID..........We dont record all calls lol.
Ahh what can I say the vip50 is a bargin on the halfprice offer and I will drop my package or leave after 6 months.
---------- Post added at 11:34 ---------- Previous post was at 11:33 ----------
I tried that already they say the price rise must be over 10%. Anyone know if this is legal? Or can I cancel.
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ask here
http://forums.moneysavingexpert.com/....php?t=3030110
http://shop.virginmedia.com/the-lega....html#changing
H2 says
However, you will have the right to cancel the affected services or end these agreements if the changes are significant, as described in paragraph J5.
J5 says
# If:
a. Virgin Media Ltd, Virgin Media Entertainment and/or Virgin Media Payments increase their respective charges under these agreements;
b. Virgin Media Ltd and/or Virgin Media Entertainment make significant changes to the services so the services you are entitled to receive in return for the charges you pay are significantly altered or reduced; or
c. Virgin Media Ltd, Virgin Media Entertainment and/or Virgin Media Payments make significant changes to the terms and conditions of these agreements (including the other legal stuff).
You may cancel those services affected without penalty by giving Virgin Media Ltd and/or Virgin Media Entertainment (as applicable) at least 30 days' notice in writing. Such notice must be given within 30 days of the increase in charges or changes to the services or this agreement being notified to you. If you were not notified of these changes in advance, you must give notice of cancellation of the services affected to Virgin Media Ltd and/or Virgin Media Entertainment (as applicable) within 30 days of receipt of your first bill following such increase in charges. If you do not give notice of cancellation within the specified period, you will be deemed to have accepted the increase in charges and/or the changes to the services and these agreements. You will no longer be able to cancel your services under this paragraph. If you cancel any services in these circumstances, the increased charges will not apply to those services during the 30-day notice period and paragraph J2 will not apply if you cancel before the end of the minimum period.
There is no mention of 10% anywhere. Send them a cancellation in writing.