[stugga]

all sorted , I have to say they did as promised , came round first thing next working day and sorted things out.

Connection
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 323000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channel
Lock Status Locked Modulation QAM256
Channel ID 120 Symbol Rate 5360537
Downstream Frequency 323000000 Hz Downstream Power -8.5 dBmV
SNR 36.7 dBmV
Upstream Channel
Lock Status Locked Modulation QAM16
Channel ID 1 Symbol Rate 5120 Ksym/sec
Upstream Frequency 45800000 Hz Upstream Power 46.2 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 2944
Max Traffic Rate 20480000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 2943
Max Traffic Rate 2080000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effor