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zekeisaszekedoes · 13-02-2011, 23:24

You know, if VM had a better contingency this might not have happened.

I don't see the problem with having two MAC addresses on the customer account for a limited time, i.e. one month "trial" of the Super Hub and if anything goes wrong - say it's one of the many faulty ones out there - the customer simply drops in the modem they were using before that. Then they're either sent out another later, still able to use their original setup, or can choose to stick with the new Super Hub. The default action could be "assume Super Hub is fine and leave it as only registered CPE on the account if customer does not report faults".

It seems like logical damage control on an unfinished product that seems to be unsatisfactory to a notable amount of people whether they post on here on not, and is better than pointless slanging matches.

13-02-2011, 23:24	#74
zekeisaszekedoes Permanently Banned Join Date: Jan 2011 Location: Hampshire, UK Age: 42 Services: 30Mb Broadband (XL), 2TB TiVo (M+), Samsung Galaxy Ace (M), POTS Landline (M). Posts: 823	Re: Superhub customer service nightmare You know, if VM had a better contingency this might not have happened. I don't see the problem with having two MAC addresses on the customer account for a limited time, i.e. one month "trial" of the Super Hub and if anything goes wrong - say it's one of the many faulty ones out there - the customer simply drops in the modem they were using before that. Then they're either sent out another later, still able to use their original setup, or can choose to stick with the new Super Hub. The default action could be "assume Super Hub is fine and leave it as only registered CPE on the account if customer does not report faults". It seems like logical damage control on an unfinished product that seems to be unsatisfactory to a notable amount of people whether they post on here on not, and is better than pointless slanging matches.