Quote:
Originally Posted by Gavin78
I'm just woindering as VM staff when you see problems on here like there seems to be more problems with the SH lately do you go back to work or your managers and report back from the posts on here.
Or ever deal with a members situation and resolve it for them?
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This forum is very helpful at spotting issues and we do indeed raise outages and fault tickets from the information here.
As Masque says, we haven't got a universal problem with the SH, but people seek out forums to complain/share problems and look for solutions.
The other issue is regarding DPA and this forum. We cannot take on a personal case as we would have to gain the customers account information, this would break DPA rules as this is not an official VM help portal.
This forum is an excellent forum and has been great for myself as it's help me spot national/regional platform outages.
If I can help someone, then I will.
