Quote:
Originally Posted by virginclient
Not surprised! this is not the first time Virgin does the same thing, but I have to say it does a bit better this time as we at least get informed. Virgin did increase its existing customers price almost every year without notification. It seems Virgin only cares of its new customers by offering better package/price.
I have been with Virgin(NTL) since 2002, I still pay more than their new customers for phone and broadband bundle(well they offered me a free M TV service, I didn't know why I accepted it, it is not more than free view channels at all).
BT offers £16 for 20M broadband and unlimited anytime call including 0845, 0870 numbers free calls, plus £10 line rental, £26 sounds a very good deal, specially the phone package is so attractive. I tried to talk to virgin's customer service about the BT offer, I was told they couldn't do anything other than increasing my price to have the bigger bundle, if I wanted to go I could go then. what can I say? they might be right, it is time to leave now.
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If you're out of contract, call and follow the routing through to THINKING OF LEAVING Virgin Media, tell them your beef and you'll probably get a nice surprise...
My bill was £59 a month a year ago and it was reduced to around £47 with no loss/ reduction of any services... 0845/0870 calls can be added in, routinely now.
If you're lucky enough to be in an area that actually gets 20MB BB from BT, I'd go with BT. I'm not, so I won't.