Quote:
Originally Posted by Gavin78
I'm just woindering as VM staff when you see problems on here like there seems to be more problems with the SH lately do you go back to work or your managers and report back from the posts on here.
Or ever deal with a members situation and resolve it for them?
|
One thing to remember is most people only come on forums if they have an issue and the vast majority do not and if they do they ring in to support for help and we are not having a massive influx of hub faults otherwise we would be updated over them.
I have had a Superhub since Friday and I am running my own Edimax router through it by disabling DHCP on the router and the signal as good as before.
If we reported any issues from here we would be told to ask you to call in or use the community forum.
We can only offer advice and general help on here as we are unable to use any account details from members in order to check out your connection because of the Data Protection Act which a lot of people think we can ignore.