Cable Forum - View Single Post

virginclient · 13-02-2011, 23:15

Not surprised! this is not the first time Virgin does the same thing, but I have to say it does a bit better this time as we at least get informed. Virgin did increase its existing customers price almost every year without notification. It seems Virgin only cares of its new customers by offering better package/price.
I have been with Virgin(NTL) since 2002, I still pay more than their new customers for phone and broadband bundle(well they offered me a free M TV service, I didn't know why I accepted it, it is not more than free view channels at all).
BT offers £16 for 20M broadband and unlimited anytime call including 0845, 0870 numbers free calls, plus £10 line rental, £26 sounds a very good deal, specially the phone package is so attractive. I tried to talk to virgin's customer service about the BT offer, I was told they couldn't do anything other than increasing my price to have the bigger bundle, if I wanted to go I could go then. what can I say? they might be right, it is time to leave now.

13-02-2011, 23:15	#103
virginclient Inactive Join Date: Feb 2011 Posts: 1	Re: Virgin media price increase Not surprised! this is not the first time Virgin does the same thing, but I have to say it does a bit better this time as we at least get informed. Virgin did increase its existing customers price almost every year without notification. It seems Virgin only cares of its new customers by offering better package/price. I have been with Virgin(NTL) since 2002, I still pay more than their new customers for phone and broadband bundle(well they offered me a free M TV service, I didn't know why I accepted it, it is not more than free view channels at all). BT offers £16 for 20M broadband and unlimited anytime call including 0845, 0870 numbers free calls, plus £10 line rental, £26 sounds a very good deal, specially the phone package is so attractive. I tried to talk to virgin's customer service about the BT offer, I was told they couldn't do anything other than increasing my price to have the bigger bundle, if I wanted to go I could go then. what can I say? they might be right, it is time to leave now.