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btpiperuk · 13-02-2011, 18:29

I haven't even started Digital Fanatic. You jump onto these forums claiming to be employees. What's your purpose for genuine VM customers looking for answers. You're not helping anyone other than put yourselves on a pedestal.

There's endless customers who complain on a daily basis about the same issue. Contact CSC, then being transferred to FMC. Oh and being transferred back again. If the process isn't working, why don't you refer to the process directory. That's the internal directory employees go to when they don't know how to do something. What about the sit where it hits policy. So don't spout to me about policy, it's there if you want to use it and can send a request for it to be added or modified.

13-02-2011, 18:29	#62
btpiperuk cf.member Join Date: Feb 2011 Posts: 3	Re: Superhub customer service nightmare I haven't even started Digital Fanatic. You jump onto these forums claiming to be employees. What's your purpose for genuine VM customers looking for answers. You're not helping anyone other than put yourselves on a pedestal. There's endless customers who complain on a daily basis about the same issue. Contact CSC, then being transferred to FMC. Oh and being transferred back again. If the process isn't working, why don't you refer to the process directory. That's the internal directory employees go to when they don't know how to do something. What about the sit where it hits policy. So don't spout to me about policy, it's there if you want to use it and can send a request for it to be added or modified.