Quote:
Originally Posted by sgtsixpack
I agree with Irexes post, nail head hammer in fact.
The upgrade was a failure because there was a fault, the process then failed as it failed to take into account the customer's wishes which were not to extreme i.e. put it back like it was please, while u send me the new hub.
If this is hard to do or people are not trained to cope, then the process is a failure and needs to be upgraded. As Irexes said, making him wait 6 days will not help solve the problem and not help the next customer with the same problem. In fact they will be another p'd off customer.
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I agree.
Quote:
Originally Posted by Irexes
I'm not letting anything slide (and the faintly patronising tone is getting annoying).
Please explain to me how sending a new hub was going to fix the fault in a way that would help the next customer?
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If you think I'm being patronising its because you're looking for an argument.
I've been basically saying the company I work for has let you down and that you should have come away with what you asked for.
If you're not able to grasp that, then great, stick to your 20Mb. I've had enough of trying to communicate with you.