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sgtsixpack · 13-02-2011, 16:16

I agree with Irexes post, nail head hammer in fact.

The upgrade was a failure because there was a fault, the process then failed as it failed to take into account the customer's wishes which were not to extreme i.e. put it back like it was please, while u send me the new hub.

If this is hard to do or people are not trained to cope, then the process is a failure and needs to be upgraded. As Irexes said, making him wait 6 days will not help solve the problem and not help the next customer with the same problem. In fact they will be another p'd off customer.

13-02-2011, 16:16	#49
sgtsixpack Inactive Join Date: Feb 2011 Posts: 26	Re: Superhub customer service nightmare I agree with Irexes post, nail head hammer in fact. The upgrade was a failure because there was a fault, the process then failed as it failed to take into account the customer's wishes which were not to extreme i.e. put it back like it was please, while u send me the new hub. If this is hard to do or people are not trained to cope, then the process is a failure and needs to be upgraded. As Irexes said, making him wait 6 days will not help solve the problem and not help the next customer with the same problem. In fact they will be another p'd off customer.