Quote:
Originally Posted by Nopanic
When the 30Mg order has been completed it would take a change of billing codes to get a customer back to 20Mb. Something a tech support agent shouldn't be doing.
Also the original modem will have been removed from the system and if done correctly, completely removed from the database that holds the devices. This means putting it back on becomes a royal pain.
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royal pain or not, its not the same as not possible.
---------- Post added at 15:04 ---------- Previous post was at 14:59 ----------
Quote:
Originally Posted by PhusioNMCR
Irexes, your my hero!!!!
Good on you getting your old service back, i upgraded from 50mb to 100mb and since the SH has been installed i have had every possible prob happern, the difference here is they took my 50mb modem away and wish they didnt or i would be back on 50mb WITH A MODEM NOT SH,
As for customers been a test bed for new products i think not when we pay full price, tho if your offering it for half price then ill put up with it (that ant gonna happern), plus when you post here or call them noone is interested, there getting feedback and they dont take it onboard, im made to feel like im making it up, that i have no fault and just wanting some company via the VM support line
Its like samsung telling you to put up with there new 3DTV turning off and on by its self because its "new", that would just not happern
I keep telling you, netgear HW is flaky at best of times, VM are just hoping it will go away, but it wont untill you get rid of netgear and that wont happern because of the investment VM have made into the SH so why DONT YOU BRING OUT THE 50mb MODEM (IT CAN RUN UPTO 300mb) AGAIN SO WE HAVE A CHOICE
(sorry for shouting, ive tryed everything else but SHOUT on a forum :P
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so tech support less calls from novice users about ddns etc. but more calls about modem related faults. I agree regarding netgear, even the supposedbly good dg834GT router I had issues with (adsl router). For me netgear are lower quality than dlink, speedtouch and billion. But my guess is its for a reason ,netgear routers can be cheap to buy and I suspect they made the cheapest quote to VM on the new superhub.