Quote:
Originally Posted by Irexes
It eventually took a maximum of 5 minutes to complete once it was finally agreed it was possible. I had asked on at least 3 previous occassions for the old modem to be reactivated and been told "it can't be done", not "it's difficult", or "I can't do that".
It was only when I began saying that I wanted an explanation as to why it couldn't be done and then requested a downgrade that I got somewhere.
I really don't care if it's "royal pain".
No they will be told it can't be done when they ask for their old modem to be reactivated. If they really push they may eventually get it done.
The agents will not at any time suggest this as a solution.
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Quote:
Originally Posted by Irexes
Which is exactly the problem. I had a working connection which was replaced with one that didn't work. Instead of restoring the working connection the intention was to leave me without internet for up to 6 days.
The process is designed to suit Virgin Media and not the customer.
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The royal pain bit for agent includes several departments, all with a few days lead time, so you should care.
The process is to stop people running clones and taking free service, not to help us .. we don't care how many modems are floating on accounts.
---------- Post added at 12:38 ---------- Previous post was at 12:37 ----------
Quote:
Originally Posted by Irexes
Which is exactly the problem. I had a working connection which was replaced with one that didn't work. Instead of restoring the working connection the intention was to leave me without internet for up to 6 days.
The process is designed to suit Virgin Media and not the customer.
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This isn't process, it is a fault.
Process would have to online there and then. Faults happen sadly.
I agree putting the old modem back online is the quick fix, but by doing that, you remove the service that's at fault .. so how do we fix it, if its not being used ?