Quote:
Originally Posted by Nopanic
You do mate, you have the rights, just not the training. Clearly its not something I would suggest you do though, as there are so many different codes, its better to leave accounts to the Care guys.
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We have always been told that we do not have the permissions and even if I did I would still transfer them to the correct team as they cannot then point the finger at me.
---------- Post added at 12:02 ---------- Previous post was at 12:00 ----------
Quote:
Originally Posted by Irexes
No they will be told it can't be done when they ask for their old modem to be reactivated. If they really push they may eventually get it done.
The agents will not at any time suggest this as a solution.
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If the adding of your Superhub is done correctly the old standard modem should no longer work on the system as it should haver been removed from the inventory as Nopanic said above, you would most likely just get a replacement Superhub.
Also if you have a manned installation the modem would be taken by the engineer.