Hey Matt, Hey Paul
Just to let you know I finally called Sky, spent half an hour going through the Hard Drive reset which worked the second time we tried it. (thought I was going to have to get a new box at one stage). Lost the recordings but that was fair enough in the end.
Turned out the biggest issue was the remote control which was sending the wrong signals to the tv and box. It was triggering my tv's source channels.
So we re-tuned it to the make and model of the tv and voila- one working Sky+ box and remote control!
Thanks for the advice and providing space for me to vent!
Mel x
Next task is to sort out who is providing the quickest speeds in my area of London!
Oh and the current offer for box replacement is £15 for an HD box which isnt bad I think?