[stugga]

I have just had tv installed upstairs and down, 30 mins after the guy left my internet stopped working.


the tick is flashing on the hub and i get this

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 331000000 Hz Locked
Connectivity State In Progress Access Denied
Boot State In Progress Unknown
Configuration File OK
Security Disabled Disabled
Downstream Channel
Lock Status Locked Modulation QAM256
Channel ID 5 Symbol Rate 5360537
Downstream Frequency 331000000 Hz Downstream Power -16.3 dBmV
SNR 33.5 dBmV
Upstream Channel
Lock Status Locked Modulation QPSK
Channel ID 4 Symbol Rate 2560 Ksym/sec
Upstream Frequency 37500000 Hz Upstream Power 46.0 dBmV

---------- Post added at 15:47 ---------- Previous post was at 15:46 ----------

i also get this

Event Log
Time Priority Description
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Sat Feb 12 14:55:24 2011 Critical (3) DHCP FAILED - Discover sent, no offer received
Sat Feb 12 14:55:14 2011 Critical (3) No Ranging Response received - T3 time-out
Sat Feb 12 14:54:57 2011 Critical (3) Unicast Ranging Received Abort Response - Re- initializing MAC
Sat Feb 12 14:15:07 2011 Critical (3) DHCP FAILED - Requested Info not supported.
Sat Feb 12 14:14:57 2011 Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.
Sat Feb 12 14:13:14 2011 Critical (3) Resetting the cable modem due to docsDevResetNow
Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.
Time Not Established Critical (3) No Ranging Response received - T3 time-out

---------- Post added at 15:55 ---------- Previous post was at 15:47 ----------

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 331000000 Hz Locked
Connectivity State In Progress Access Denied
Boot State In Progress Waiting for DHCP Offer
Configuration File OK
Security Disabled Disabled
Downstream Channel
Lock Status Locked Modulation QAM256
Channel ID 5 Symbol Rate 5360537
Downstream Frequency 331000000 Hz Downstream Power -16.3 dBmV
SNR 33.4 dBmV
Upstream Channel
Lock Status Locked Modulation QPSK
Channel ID 4 Symbol Rate 2560 Ksym/sec
Upstream Frequency 37500000 Hz Upstream Power 56.0 dBmV