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Re: TiVo
as ive stated before i feel we are still in the dark to a large extent as we have no idea on why certain groups of existing customers are getting contacted and why some have not had a thing ....
the statement last week was ok in as far it did say VM have something up their sleeve but since then we have had a customer who wasnt actually installed been offered tivo and other long term customers not getting anything. Add to that someone did post they had the £149 offer after the statement and was told on the phone there would be another 'lotto' draw and he could get a refund if his name was in that
only VM know what system they are using and IMHO it isnt working with customers being called several times even after signing on the dotted line in the first call while other long term customers read of peeps getting offered tivo before they even have the basics installed
for a company in the internet business they should have seen that there would be confusion at best among its customers and worse ... poor show from VM IMHO
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