Quote:
Originally Posted by savvychels
My activation today was really buggy - took two calls to activations and a call to faults to get things finally sorted (and faults rang me back as promised to check up on me - and continue to try to fix it). I have to say although there were hiccups I had excellent service today working through it. The guy I spoke to in faults had someone else with the exact same issues I was having - but said it was the first time he'd come across it so there may have been something going on internally in the system that was causing the problem. But he got me up and running and was very pleased.
I mentioned I wished there was a way we could give positive feedback on CS (as everyone's so quick to write about negative experiences) and he said he could give me his team leader's email if I wanted to write something. Which I did. Just my .02, it would be nice if more people did this. Certainly in future I will do the same again if there's someone who's given me good quality service - I will ask for their team leader's email so I can give them some positive feedback  |
If your email address is listed on the account then you may receive a NPS feedback email which you fill in and we receive a email with a certificate.