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huxleypiguk · 11-02-2011, 19:30

Turns out that we had an "outstanding balance" with Virgin Mobile from a phone some years ago. This was one we had and didn't work due to lack of signal and VM took it back. Seems no one wrote off the balance.

A really good guy is now investigating why no one called me and explained earlier.

So I am now sorted, but in the meantime VM have lost business. I hope they give the agent in the Sales Centre a serious kicking !!!!

11-02-2011, 19:30	#14
huxleypiguk Inactive Join Date: Nov 2003 Location: Cardiff Posts: 259	Re: Staggering bad service Turns out that we had an "outstanding balance" with Virgin Mobile from a phone some years ago. This was one we had and didn't work due to lack of signal and VM took it back. Seems no one wrote off the balance. A really good guy is now investigating why no one called me and explained earlier. So I am now sorted, but in the meantime VM have lost business. I hope they give the agent in the Sales Centre a serious kicking !!!!