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Originally Posted by Rattus
Because they specifically stated that existing customers would be getting it before new customers.
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Maybe they mean existing customers of Virgin and TiVo?
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Loyalty is worth a lot, everyone is rewarding brand loyalty, from telecoms with rewards, to supermarkets with points cards, there is nothing wrong with it.
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So what's wrong with those people who have been loyal to TiVo over the last 10 years getting rewarded?