Quote:
Originally Posted by BenMcr
Well pending existing customerr as he hasn't actually got the stuff installed yet
But I can see how it could be an error on the system that misread the pending bit
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You get your account number and region code as soon as you book your installation, and that's all the info you need to mark yourself as an Existing Customer on the TiVo form.
So it's possible the caller could have been going on that and not yet noticed the pending installation.